Frequently Asked Questions (FAQs)

At Desolara, we’re committed to making your shopping experience seamless. Below are answers to some of the most common questions our customers have.

1. How do I place an order?

Shopping with Desolara is easy! Simply browse our collection, select your favorite pieces, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase. You’ll receive an order confirmation email once your payment is processed.

2. Can I change or cancel my order after placing it?

We understand that mistakes happen. If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this window, your order may already be in processing or shipped, and we won’t be able to make changes.

3. How can I track my order?

As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on our website or through the courier’s tracking system.

4. Does Desolara offer gift cards?

At this time, we do not offer gift cards. However, we’re always looking to expand our services, so check back for updates!

5. Is my payment and personal information secure?

Absolutely. Your security is our priority. We use encrypted payment gateways and follow strict data protection policies to ensure your information remains safe.

6. Do you offer international shipping?

Currently, we only ship within the United States. We are actively working on expanding our shipping destinations, so stay tuned!

7. What should I do if my order arrives damaged?

We take great care in packaging our products, but if your order arrives damaged, please contact us within 3 business daysof receiving it. Provide clear photos of the item and packaging, and our team will assist you in resolving the issue with a replacement or refund.

8. What is Desolara’s return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it as long as it is unworn, with tags, and in its original packaging. Visit our Return Policy page for full details.

Need Further Assistance?

Our support team is always here to help!

📧 Email: info@desolara.com
📍 Address: 3537 Washington Dr, Frisco, TX 75034, United States
📞 Phone: +1 775-986-5200

We appreciate your trust in Desolara and are always here to ensure you have the best shopping experience possible!